PELICAN GUARANTEE OF EXCELLENCE.

Pelican stands by their products with a Guarantee of Excellence, which you can learn more about on their website:

https://www.pelican.com/ca/en/support/guarantee-of-excellence/

Contact us if you ever have any issues with a product that you purchase from CasePlace.ca and we can help you go through the warranty process with Pelican as required.

WARRANTY TERM BY PRODUCT TYPE:

Pelican Protector, Storm & Air Cases - Limited Lifetime Warranty
- - - - - - - - - - - 

Pelican VAULT Cases - 3 Year Limited Warranty
- - - - - - - - - - - 

Pelican Cargo Cases - Limited Lifetime Warranty
- - - - - - - - - - - 

Pelican Cargo Case Mounts - 3 Limited Warranty
- - - - - - - - - - - 

Flashlights & Headlamps - Limited Lifetime Warranty 
- - - - - - - - - - - 

Remote Area Lighting Systems - 1 Year Limited Warranty
- - - - - - - - - - - 

Coolers - Limited Lifetime Warranty
- - - - - - - - - - - 

• Ready to ship in 1-2 business days (Monday-Friday)
  Transit time varies by province, see table below
  
  
• Edmonton Pick-up is available
  This will be a "shipping option" displayed at checkout if you enter an Alberta-based shipping address.
  
  
• We ship with UPS, Purolator, Canpar, or Loomis. 
  We do not use Canada Post unless the order is shipping to a PO Box
  
  
• Larger items & bulk orders:
  Ship with a trucking company
  
  

Shipping Times

Free Shipping on orders over $195 before tax, within the following Canadian provinces:

* business days

Free Shipping on orders over $2,000 before tax, within the following provinces/territories:

*business days

• Best estimates, in business days, based on past performance and not including order processing time of roughly 24 hours.
• Faster and overnight shipping options can still be calculated at checkout if needed.

Free Shipping Terms and Conditions:

• Free shipping applies based on the minimum order values and destinations above.(before taxes, and after any discounts).
• Orders must ship complete to qualify for free shipping.
• Orders must be shipped to qualifying destinations in Canada.
• Foam inserts do not qualify for free shipping.
• We do not guarantee the delivery dates or shipping times for orders that have shipped for free.
• We reserve the right to correct shipping charges on any orders that may have mistakenly received free shipping but did not satisfy the above conditions.

Rush Orders

• If you need a Rush Air overnight shipment, please contact us by phone (604-937-1851) or email to arrange it.
• Rush orders must be confirmed by 12pm PST (noon) to ship same day.